Privacy Policy

Privacy Policy

Effective Date: Jan 1st, 2026

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Solidarity Consulting LLC, doing business as Roofs Reimagined (“we,” “us,” or “our”), does not share customer opt-in information, including phone numbers and SMS consent records, with affiliates or third parties for marketing, promotional, or unrelated purposes.

All text messaging originator opt-in data and consent records are kept strictly confidential and are used solely to deliver the services you have requested.

1. Information We Collect

We collect the following categories of information when voluntarily provided by you:

Personal Information

Name

Email address

Phone number

Physical address (if applicable)

Payment information (when making a purchase or requesting a quote)

Communication consent records and timestamps (SMS, email, etc.)

Non-Personal Information

IP address

Browser type and device information

Website usage data and analytics

Cookies and similar tracking technologies

Customer Communications

Records of inquiries and service requests

Appointment details and preferences

Service history and feedback

2. How We Use Your Information

We use the information we collect to:

Provide and improve our services

Respond to inquiries and service requests

Send appointment reminders, updates, and service-related communications

Maintain records of communication preferences and consent

Improve website functionality and user experience

Ensure security, fraud prevention, and legal compliance

3. SMS Messaging & Compliance

Text Message Program Overview

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support communications, and important updates.

Opt-In & Consent

Messages are sent only to users who have explicitly opted in

We maintain timestamped records of all opt-in actions

We comply with the Telephone Consumer Protection Act (TCPA) and applicable regulations

Opt-Out Instructions

You may opt out at any time by replying “STOP”

You will receive a confirmation message, after which no further messages will be sent unless you re-opt in

All opt-out requests are processed immediately

Message Frequency & Content

Message frequency may vary based on your interactions with our services

You may receive up to 15 messages per month

Messages are directly related to the services you requested

Promotional messages are sent only where explicit consent has been provided

Help & Support

Reply “HELP” for assistance

Contact us at [email protected] or

Call 2166225859 during normal business hours

Carrier Information

Message and data rates may apply

Carriers are not liable for delayed or undelivered messages

Supported carriers include major U.S. wireless providers and regional carriers

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information.

Non-Sharing Clause:

“No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.”

Permitted Sharing

We may share information with:

Service providers that assist with operational support (e.g., payment processing, appointment scheduling, CRM, SMS delivery)

These providers are contractually required to maintain confidentiality and security

Legal Compliance

When required by law, court order, or legal process

To protect our rights, safety, or property

All categories above explicitly exclude text messaging originator opt-in data and consent, which will not be shared with third parties except as required to deliver the SMS service you have consented to receive.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information, including:

Encryption of sensitive data

Secure access controls

Regular system monitoring and updates

Employee training on data protection

While we strive to protect your information, no method of transmission or storage is 100% secure.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Analyze website traffic and performance

Remember user preferences

Improve site functionality

You may control cookies through your browser settings. Disabling cookies may limit certain features.

7. Your Rights & Choices

You have the right to:

Access, update, or request deletion of your personal information

Opt out of marketing emails via unsubscribe links

Opt out of SMS messages by replying “STOP”

Withdraw consent for future communications

To exercise these rights, contact us using the information below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. This policy applies only to information collected by Roofs Reimagined.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The most current version will always be available on our website with the updated effective date.

10. Contact Information

If you have questions about this Privacy Policy, please contact:

Solidarity Consulting LLC
Website: https://www.reimaginedroofs.com/
Phone: 2166225859
Email: [email protected]

By using our website and services, you consent to this Privacy Policy.